Returns

  • Returns must always be reported in advance, so that we can start a returns process.
    Returns without prior notification will not be processed!

  • If you took advantage of FREE shipping because your order amount exceeded a certain amount, but ultimately decide to keep items and the retained order value is less than this amount, the standard shipping costs will still be settled and deducted from your voucher code.

  • This also applies if a discount code has been used where a discount applies to a valid starting price, for example a welcome discount valid on orders from €75. If you decide to keep items and the order value is less than this amount, this will be settled and deducted from your voucher code.

We have a return period of 30 days (PLEASE NOTE: register a return within 14 days of receipt), so take your time to see if you are happy with your purchase. Of course we also pay attention to the condition of the item; It is of course fine to try it on, but it must not be worn or damaged. In addition, it is also important not to remove original tags and labels from the item. If you meet this requirement, you will receive a voucher code within 14 days. The voucher code is valid for 3 months after issue.

You can return your order to us with a completed returns form . More information can be found on the returns form.

If you received your order in multiple parts, i.e. multiple packages, you may return everything in one package.
Please ensure that your return is delivered to our returns address:
L'Aroz
Van Ostadestraat 39
5613 GP Eindhoven